Voice Over IP FAQs
With VoIP you can:
- Avoid buying an expensive phone system
- Have phone extensions in multiple locations
- Make calls between remote offices without cost
- Have inbound numbers in different area codes – be local in yellow pages but a single office
- Get detailed call statistics
- Have unlimited capacity for calls – grow quickly
- Have a flexible voicemail system with SMS and Email
What are the potential savings that a customer can make on VoIP call charges?
- Usually at least a 30% reduction in fixed and mobile calls costs
- Some free calls between sites Discounted international calls
- Discounted international calls
Can I keep my original phone number? Yes. When you sign up, you get a new VoIP telephone number. You can use this to start making and receiving calls straight away. When the transfer is complete, your original number will permanently replace the VoIP one. Other people won’t notice a thing – they’ll carry on calling you as normal on your original number throughout this process.
Can I use my computer when I’m on the phone? Yes, You can talk on the phone and surf the Internet at the same time.
Will I need to change my broadband provider? No. VoIP works over any broadband connection, whether cable or ADSL. No. You just need to have broadband. VoIP isn’t PC-dependant.
Do the people I call need their computer switched on? No, You can use VoIP to call any landline or mobile, anywhere in the world. It’s not PC-to-PC. It’s just the same as a traditional phone service, only cheaper. If you’re broadband service goes down, you won’t be able to make or receive calls using your VoIP phone line – including 999 emergency calls. If this happens, contact your broadband service provider to resolve the problem.
Will my VoIP phone work if the power fails? Ordinary phones do not need a separate power connection, but as VoIP relies on your internet connection, if your broadband router has no power, your phone won’t work either.
What about calls to mobiles or 0845/0870? You do have to pay for calls to these types of numbers.
What about 999 calls? You can call all public emergency services for free using your VoIP phone line. If your broadband connection goes down though, you won’t be able to make any outgoing calls, including calls to emergency services.
Do I need a headset to talk? No. Just a normal digital phone handset you’re likely to be using already.
Can I call people who use other VOIP services? Yes. You can dial any other telephone number, whether it’s VoIP, a traditional fixed line phone service or a mobile number.
Why should I use a VoIP Phone System? With VoIP you can:
- Avoid buying an expensive phone system
- Have phone extensions in multiple locations Make calls between remote offices without cost
- Have inbound numbers in different area codes – be local in yellow pages but a single office
- Have a flexible voicemail system with SMS and Email
- Have unlimited capacity for calls – grow quickly
- Ring different phones in your office at different times of day
The Vonage Small Business Plan for customers whom already have a broadband connection, but want to make huge savings on local or international phone calls by using their connection to call colleagues and clients.
Our VoIP or Voice Over IP section provides the reader with information on the Sype and Vonage packages and tariff details, the following articles are included……….Skype Unlimited World ….Skype Unlimited Europe…Skype Unlimited Country….Skype Pay As You Go….Vonage VPlan UK……Vonage VPlan free calls to 45 countries….Vonage VPlan 3 free calls to 25 countries……Vonage VOIP India Calling Plan….Vonage VOIP USA Calling Plan….
