ECommerce FAQs
What do I need to start selling my products on the Internet?
The basics that you needs are a business bank account, a Merchant account, the name of your business listed on the website, a return/cancellation policy detailed on your website, shipping time listed on your website, Privacy statement listed on a website and a Customer Service telephone number listed on the website.
What is an eCommerce Website?
An eCommerce website, allows you to conduct online transactions, letting your customers browse, order and pay for products or services through your website.
Why does eCommerce packages differ?
The costs depends on your requirements, whether you require merchant accounts (an electronic banking account, that accepts credit card payment) or other functionality built in to your eCommerce site.
How can I accept credit card payments on my site?
In order to accept credit card payments on your eCommerce site, you must have a merchange account. When accepting or processing credit card payments online, it must be done with the highest security. In addition payment processing software is used to deposit the funds into your merchant account.
How do I collect order on my web site?
The most common method to collect orders on your web site are to use a simple order form, or a shopping cart system with an order form. Once your customer completes your online order form the order can be delivered to you via email, saved to a text file or saved to a database file on your web site for you to review. Upon receipt of your customer’s order you can submit their credit card and payment information to your merchant account provider and deliver your product or service to the customer.
What is a Shopping Cart?
The shopping cart is where a visitor to your eCommerce site can browse your products and make selections to purchase. Usually, the visitor checks oof any products or services that they want to purchase and then they “Check Out” by going to a page where information such as billing, shipping and payment method s collected and the order is placed and confirmed.
The Shopping Cart software allows the eCommerce provider to build a catalogue of products, build its associated characteristics such as colour, price, weight, product code and size and integrates this into pages on the website. Shopping Cart software usually offers the ability to add growth to the eCommerce site.
How could my business benefit from using an eCommerce website?
An eCommerce website can add benefits to your business such as increasing your market reach, increased customer satisfaction, reducing mmarketing and sales costs, better customer information and improved business processes.
Is an eCommerce website appropriate for my small business?
Yes – one of the key benefits of an eCommerce website is that it gives you access to new markets and customers with a small investment. The addition of an eCommerce website for your business offers you the ability to grow without the additional costs of premises and staff.
What kind of security can you get with your eCommerce Website?
The Internet standard of 128-bit SSL encrytion allows customers to submit their credit card details with the knowledge that if these details are accessed by an unauthorised party this information will be in an unreadable format.
How long does it take to build an eCommerce Website?
That depends on how complicated you require your site to be. It is possible to have an eCommerce Website up and running within a couple of weeks.
